Here at BHS.com we offer a 14 day no questions asked money back guarantee (UK ONLY). View our full returns policy below.
If you wish to return any goods you must inform us in writing (letter, email or fax) within 14 days beginning on the day after delivery of those goods. The date of delivery will be as recorded by our carriers. Once we have your request for a return our customer services will give you an authorisation number. Goods without returns authorisation number will not be accepted.
Please ensure all goods are returned with their original packaging, complete with all other associated components sent with them such as lamps (light bulbs). Goods should be in an undamaged condition. The cost of returning the Goods will be deducted from the refund of the purchase price if a collection is arranged by us BHS.com.
Alternatively Goods can be sent back by your own method of transportation at your own cost. Please note that you have a statutory duty to take reasonable care to ensure that the goods are not damaged in transit and that we receive the goods. If reasonable care is not exercised, we may make a claim against you for not exercising this statutory duty.
For health and hygiene reasons the following items cannot be returned for exchange or refund if unwrapped or unsealed unless faulty:
Bedding products e.g. Quilts, duvets, pillows, mattress toppers and enhancers, mattress and pillow protectors.
They are sealed for protection reasons and will be deemed as used if unwrapped.
Your refund will be made within 14 days of return of the Goods.For help E-mail: [email protected]
All these conditions are in full accordance with the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013. (For more information click here (UK ONLY).
Please note we offer store customers a non-buy back policy, 28 day no quibble exchange. Please see in store for details.
Returning faulty goods
If you receive faulty goods or goods that do not match the description given and wish to return them you must inform us in writing (letter, email or fax). Once we have your request for a return our customer services will give you an authorisation number if required. Goods without returns authorisation number will not be accepted. You will be required to provide proof of purchase such as your order confirmation email, receipt or sales invoice. These conditions are in full accordance with the Consumer Rights Act 2015.