How can we help? We’ve summarised your frequently asked questions in one place. If you can't find an answer, contact us.



  • Will my parcel arrive in the usual timeframe?

Customer orders will still be delivered within the usual time frames as stated during purchase!

  • What happens if my parcel doesn't arrive by 5th July?

Don't fret! Simply contact our customer services team. They'll be on hand to assist any enquiry.


  • When will I be refunded for my returned items?

Refunds will be applied within 14 days upon receipt at our warehouse. If after this time you haven't received your refund, please contact customer care. The refund amount will be applied to the credit card or debit card used as payment for the original order.

  • When will you stop accepting returns?

Returns must have been posted back to us within 28 days of receipt, proof of posting or of receipt by our returns services Asda ToYou or Collect+.


  • Will any items be coming back into stock?

We will not be replenishing any out of stock items. Only customer returns will trigger an item to become available again.


  • What do I do if my item is received damaged? / Can I exchange a faulty item?

Please contact customer services so we may provide you with a quicker response!


  • Is BHS.COM in administration?

No, BHS.com is not in administration. Qatar based Al Mana Group, owners of BHS, have conducted a strategic review and decided to focus resources on their stores-based businesses.


  • What are my Delivery options?

Standard Delivery
£3.95 for orders under £60, or FREE once over this threshold. Items are usually delivered within 3-5 working days, Monday to Friday.

CollectPlus Next Day Delivery is available on selected orders for £5.95 - click here for more information.

Express Delivery
Available on all orders for £4.95. Items are usually delivered within 1-2 workings days, Monday to Friday.

  • Can I cancel my order?

Please contact customer services so we may provide you with a quicker response!


  • How can I return my item?

If you wish to return an item to us, this must be done within 28 days. Click here to find out more in-depth information.

  • Can I exchange my item?

At present, we cannot processes exchanges, however we’re happy to accept returns/re-orders.

  • My item is faulty, & it’s outside of the 28 day window. Can I still get a replacement?

Please contact customer services so we can deal with your issue personally. Tap here to call us


  • Which payment methods are available?

We accept payments via PayPal, Visa, Visa Delta, Visa Electron, Maestro, & MasterCard.

  • Will I get an order confirmation after placing an order?

After placing your order, you will receive an automatic order confirmation e-mail from us, containing all of the details of your order. If you don’t receive this, check your ‘Junk’ folder before calling customer services.


  • Can I change the password on my account?

Yes, we encourage you to do so regularly. (Just make sure you don’t forget it!) Just click here.

  • Can I retrieve a lost password?

Oops, click here to reset your password. You will need access to the email you signed up with in order to complete this.

  • Can I opt out of future Emails?

We’ll be sad to see you go! You can unsubscribe from our emails in the footer of each email sent.


  • Some of your lights are 'IP44 Rated', what does this mean?

IP44 stands for 'Ingress Protection'. This clarifies the rating to which an object can withstand 'solid' & 'water' protrusions. The first number, 4, means it's protected from most wires, slender screws, large ants etc. The second number, 4, means it's splash proof. For more information, we recommend searching the web for 'IP Rating Tables'. Our IP44 lights are suitable for use across the home, but are particularly suited to bathroom use.

  • My sheeting has a 7 year guarantee, how can I redeem this?

Our 7 year sheeting guarantee is managed by supplier. Please call customer services for us to help you further.