FAQs

How can we help? We’ve summarised your frequently asked questions in one place. If you can't find an answer, contact us.


DELIVERY & CANCELLATIONS

  • What are my Delivery options?

Standard Delivery
£3.45 for orders under £60, or FREE once over this threshold. Items are usually delivered within 3-5 working days, Monday to Friday.

CollectPlus
CollectPlus Next Day Delivery is available on selected orders for £3.50 - click here for more information.

Express Delivery
Available on all orders for £4.50. Items are usually delivered within 1-2 workings days, Monday to Friday.

  • Can I cancel my order?

Please contact customer services so we may provide you with a quicker response!

RETURNS & EXCHANGES

  • How can I return my item?

If you wish to return an item to us, this must be done within 30 days. Click here to find out more in-depth information.

  • Can I exchange my item?

At present, we cannot processes exchanges, however we’re happy to accept returns/re-orders.

  • My item is faulty, & it’s outside of the 30 day window. Can I still get a replacement?

Please contact customer services so we can deal with your issue personally. Tap here to call us

ORDERING

  • Which payment methods are available?

We accept payments via PayPal, Visa, Visa Delta, Visa Electron, Maestro, & MasterCard.

  • Can I reserve out of stock items?

We’re still working on this functionality! If an item is shown as out of stock, we’ll be unable to take the order, sorry! We recommend keeping an eye on the product you're after as we regularly replenish our stock.

  • Will I get an order confirmation after placing an order?

After placing your order, you will receive an automatic order confirmation e-mail from us, containing all of the details of your order. If you don’t receive this, check your ‘Junk’ folder before calling customer services.

YOUR ACCOUNT

  • Can I change the password on my account?

Yes, we encourage you to do so regularly. (Just make sure you don’t forget it!) Just click here.

  • Can I retrieve a lost password?

Oops, click here to reset your password. You will need access to the email you signed up with in order to complete this.

  • Can I opt out of future Emails?

We’ll be sad to see you go! You can unsubscribe from our emails in the footer of each email sent.

FAULTY GOODS

  • Previously, BHS had a replacement service, can you replace my lost or damaged item for me?

We don’t currently offer a replacement service, however this is something we may reconsider in the future.

  • I’m looking for a replacement part for my light, & you’re currently selling the product online. Why are you unable to supply me with spare parts?

We don’t currently offer a parts service. If the light was purchased from the previous business, we’re sorry but we’ll be unable to help you on this occasion.

  • If you are unable to supply me with the part, can I get the name of the supplier?

Our current suppliers’ guidelines state they don’t deal directly with the customers, & this is something out of our control, apologies!

  • I am looking to claim back PPI on a miss sold store card from BHS, am I able to claim this from you?

As we are a new company, we don’t hold any records of previous cards & are unable to assist you further. We recommend contacting your card provider with any queries.

OTHER

  • Are your lights suitable for Bathrooms?

Usually, lighting for bathrooms are given what’s called, an ‘IP Rating’, which defines exactly how resistant the lighting is against water/dust. We sell a specific range of lighting to fit these requirements, shop them here!

As long as your light is at least 60cm away from a tap, & no lower than the tap, you’re fine to use it in your bathroom. If your bathroom is on the smaller side, or under-ventilated & prone to high levels of condensation, we don’t recommend using un-rated lighting.

We recommend having a quick internet search to find out more information if you require. Some electricians will refuse to fit non-IP Rated lighting, probably due to insurance, but this is of course up to them.

  • Some of your lights are 'IP44 Rated', what does this mean?

IP44 stands for 'Ingress Protection'. This clarifies the rating to which an object can withstand 'solid' & 'water' protrusions. The first number, 4, means it's protected from most wires, slender screws, large ants etc. The second number, 4, means it's splash proof. For more information, we recommend searching the web for 'IP Rating Tables'. Our IP44 lights are suitable for use across the home, but are particularly suited to bathroom use.

  • My sheeting has a 7 year guarantee, how can I redeem this?

Our 7 year sheeting guarantee is managed by supplier. Please call customer services for us to help you further.

  • If you’re a new company, then why are you “Back” & “Established in 1928”?

The original BHS was established in Brixton in 1928. When the original company ceased trading in 2016, the Al Mana group stepped in to keep the heritage going by creating the new BHS.com (previously bhs.co.uk). We have worked hard to keep the spirit of BHS alive, with many of the original staff & product favourites coming along with us.