Our Frequently Asked Questions - Answered
Do you have a catalogue?
No, our huge range of Chandeliers, Ceiling Lights, Wall Lights, Bathroom lights and Outdoor Lighting is listed and available to buy online hassle free via our easy to use website www.bhs.com
Can I contact bhs.com?
You can contact us by visiting our Contact Us page and sending us an email via our website, or alternately telephone 0333 005 0070.
What are bhs.com’s working hours?
You can contact us Sunday to Friday 9:00am to 5:00pm excluding any Bank or National Holidays. Our huge range of Chandeliers, Ceiling Lights, Wall Lights, Bathroom lights and Outdoor Lighting are available to buy via our website 7 days a week day or night.
Is buying online safe?
At BHS.com we strive to ensure your information is kept as secure as possible. Our site currently uses the most advanced security software available, 128-bit high-level SSL encryption technology. Therefore, you can rest assured and shop online happily knowing that your payment and personal details will remain safe and secure. You can tell if a page is secure by looking for 'https' before BHS.com in your browser address bar. A small padlock will also appear in the address bar or at the bottom of your browser.
How can I place an order?
Orders can be placed online via our easy to use website, by clicking on the add to basket button next to the product you want to purchase; the next step is to pay for your item via clicking on the checkout button and entering your personal information and credit card details into our safe and secure server.
What methods of payment do you accept?
BHS.com accepts most major credit cards such as Mastercard, Visa, Maestro, Switch, Solo, Delta and Visa Electron. We also accept payment via PayPal. BACS is available upon request.
Do BHS.com prices include VAT?
All prices shown on this page are inclusive of V.A.T at 20%
What is BHS.com’s delivery policy?
All* orders are eligible for free standard delivery anywhere in Great Britain. For all other destinations please email: [email protected] for a quotation. *All bulbs are subject to a £3.90 delivery charge.
How long do you take to deliver?
Lighting goods that are in stock will be dispatched the same day providing the order is processed before 3pm*. Lighting Goods supplied within the UK will normally be delivered within 3-5 workings days of acceptance of order. If the agreed delivery date cannot be met, you will be notified and given the opportunity to agree a new delivery date or cancel the order. *NB It can take up to 30 minutes to process your order. If you are in any doubt about status/delivery of your order, please don't hesitate to call us.
What happens if my item is out of stock?
Lighting Goods that are temporarily out of stock should be dispatched within 4 - 8 weeks. If there is any further delay you will be notified and given the option to cancel. Some of our more exclusive Lighting products may only be available as a Special Order, this will be stipulated. Every effort will be made to deliver these orders within the quoted delivery time however we are unable to guarantee dates. In such cases your normal cancellation rights still apply.
What happens if no one is available to accept delivery?
If no one is available to take delivery from our couriers, a calling card will be left. If you do not contact the courier, a further two delivery attempts will be made. If the courier is still unable to deliver after this point the Goods will be returned to BHS.com. If you require re-delivery, BHS.com reserve the right to charge additional shipping costs.
What is BHS.com's returns policy?
Here at BHS.com we offer a 14 day no questions asked money back guarantee (UK ONLY). If you wish to return any goods you must inform us in writing (letter, email) within 14 days beginning on the day after delivery of those goods. The date of delivery will be as recorded by our carriers. Once we have your request for a return our customer services will give you an authorisation number. Goods without returns authorisation number will not be accepted. Please ensure all goods are returned with their original packaging, complete with all other associated components sent with them such as lamps (light bulbs). Goods should be in an undamaged condition. The cost of returning the Goods will be deducted from the refund of the purchase price if a collection is arranged by BHS.com. Alternatively, Goods can be sent back by your own method of transportation at your own cost. Please note that you have a statutory duty to take reasonable care to ensure that the goods are not damaged in transit and that we receive the goods. If reasonable care is not exercised, we may make a claim against you for not exercising this statutory duty. Your refund will be made within 14 days of return of the Goods. For help E-mail: [email protected]. All these conditions are in full accordance with the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013. (For more information click here (UK ONLY).
What if my goods are damaged or faulty?
Damaged or faulty Goods will be replaced or refunded. Please note that the courier will ask you to sign for the goods on delivery. If you have not been given an opportunity to examine the goods, please sign for them “unexamined.” If you notice that the outer packaging is damaged, then please sign the delivery paperwork as “package damaged” or if you so wish refuse the delivery.
How do I access my account?
To access your account, you can either click the "Login" button at the top of the page or click here. You will be then asked to either enter your details or if you are a new user to the website, you will be required to register. Once you have successfully logged in, you will then be able to purchase products from the BHS.com website, and the top navigation bar will display "My Account" this verifies that you have successfully logged in. Simply click the "My Account" button to view or amend any details or saved orders / baskets.
I have forgotten my password what do I do?
If you have forgotten your password, you will need to request the saved password by clicking "Forgotten Password" and then follow the instructions.
I have already purchased products from BHS.com, do I need to register again?
No, once you have registered with BHS.com your details are stored within our secure database. If you wish to make further purchases you simply login and the system brings up your personal details, you can amend any of these details or simply click "Continue" to proceed to the checkout.
Why is my delivery delayed if my delivery address doesn't match my billing address?
For your own Security they must match exactly so we can verify your address with your bank before shipping your order to prevent credit card fraud. If you require delivery to an alternative address there maybe a delay of approximately 72 hours, while we perform our security checks.