Cookies

Our website uses "cookies" to track use and allow customers to purchase from our website. Please note that these cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website.  

Please note that you are free to refuse cookies. However, for purely technical reasons this may prevent you from purchasing from our website. This is because anonymous cookies are commonly used to keep track of the contents of customers’ shopping baskets or trolleys during the checkout process.

What are cookies

Cookies are small files stored on your computer when you visit certain websites. We use cookies at Litecraft to keep track of what is in your basket, and to remember you when you return to our site.  

To ensure you have a smooth experience on our website, you need to have cookies enabled – see our section on Managing cookies. If you wish to disable cookies you will still be able to access website, but you won’t be able to make a purchase. Most web browsers have cookies enabled by default, but please refer to our Managing cookies section for guidance to turn them on should you need to.  

Please be assured that cookies don’t harm your computer. We do not store personally identifiable information such as credit card details in the cookies that are created. We do use encrypted information collected from them to help improve your journey on our website e.g. to help us resolve errors and usability issues.  

This information has been put together as part of our commitment to comply with regulation, and ensure we are clear about your privacy whilst you use our Litecraft website. Please be assured we are constantly working on these policies and cookie related improvements to our site. If you have any questions at all, please e-mail us at dpo@bhs.com

Managing cookies

If cookies aren’t enabled on your computer, it will mean that your shopping experience on our website will be impaired.


HOW TO CHECK COOKIES ARE ENABLED ON IOS SAFARI
Tap on the ‘Settings’ application from your home screen. Find and tap on the ‘Safari’ menu item. Under the ‘Privacy & Security’ section tap on the ‘Block cookies’ menu item. Ensure ‘Block All Cookies’ is switched off.

HOW TO CHECK COOKIES ARE ENABLED ON ANDROID INTERNET BROWSERS
Tap on the ‘Settings’ application from your home screen or under ‘Apps’. Under the ‘Device’ section tap on the ‘Applications’ menu item. Find and tap the ‘Internet’ menu item. Find and tap the ‘Privacy’ menu item. Enable ‘Accept cookies.’

ALL OTHER BROWSERS
Please consult your online Help Files.

Our Cookies Policy
This Cookies Policy sets out the basis on which we, BHS.com use cookies and similar technologies on or in relation to our website, www.bhs.com (our website). This Cookies Policy is effective from 25th May 2018.

‘Essential’ cookies are automatically placed on your computer or device when you access our website or take certain actions on our website. ‘Non-essential’ cookies are also placed on your computer to help us provide you with the best shopping experience possible. For information on the difference between essential and non-essential cookies, see the section below entitled About Cookies.

For information on how you consent and how you can withdraw your consent to us placing non-essential cookies and other technologies on your computer or device, see the section below entitled How to Accept or Reject Cookies.

Contents:

• About cookies

• List of cookies used

• Essential cookies

• Non-essential cookies

• Web beacons

• How to accept or reject cookies

Copyright, credit and logo

About Cookies

What are cookies?

Cookies are small data files sent by a website’s server to a web browser, processor, memory or hard drive/storage medium and stored there. They can be used for a range of different purposes, such as customising a website for a particular user, helping a user navigate a website, improving that user’s website experience, and storing that user’s preferences and login information.

Essential and Non-Essential Cookies

Cookies can be classified as either ‘essential’ or ‘non-essential’.

Essential Cookies: these are cookies that are either:

• used solely to carry out or facilitate the transmission of communications over a network; or

• strictly necessary to provide an online service (e.g. our website or a service on our website) which you have requested.

Non-Essential Cookies: these are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyse your behaviour on a website (‘analytical’ cookies) or cookies used to display advertisements to you (‘advertising’ cookies).

Session and Persistent Cookies

Cookies can be classified as either ‘session’ or ‘persistent’, depending on how long they last after they are placed on your browser.

Session Cookies: session cookies last for as long as you keep your browser open. They expire when you close your browser.

Persistent Cookies: persistent cookies expire at a fixed point in time or if you manually delete them from your browser, whichever occurs first.

First and Third Party Cookies

Cookies can be classified as ‘first party’ or ‘third party’.

First party cookies: these are cookies placed on your device by our website domain.

Third party cookies: these are cookies placed on your device by third party website domains.

If you require further information about cookies in general, please visit http://www.allaboutcookies.org/

List of Cookies used

We use the following cookies on or in relation to our website:

Essential Cookies

form_data (1 Day), frontend (1 Hour), frontend_cid (1 Hour), width (Not Expired), c-bar-enabled (1 Year), external_no_cache (1 Hour), lit_form_key (Not Expired), livechat (Not Expired), mailchimp_landing_page (Not Expired), wordpress_sec_ (Not Expired)

Essential Cookies

These are cookies which are strictly necessary for our website to be able to operate or to provide you with a service on our website which you have requested.

Legal basis for processing: we process information about you contained in or obtained from essential cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: ensuring our site functions properly and providing you with online services you have requested.

How to opt out of essential cookies

Most browsers allow you to block all cookies, including essential cookies. Please note, however, that if you block all cookies, parts of our website and its functionality may not work or display properly.

You can delete existing cookies from your browser by clearing your browsing data and ensuring that the option to delete cookies is selected.

For more detailed information on how to accept and reject cookies, including guidance for specific browsers, please see the section below entitled How to accept or reject cookies.

Non-Essential Cookies

We use the following types of non-essential cookies on our website:

• Functional Cookies

Analytical (or performance) Cookies 

Functional Cookies

These are cookies that are designed for purposes such as enhancing a website’s functionality. These are either not strictly essential for the website or functionality which you have requested to work, or are cookies which serve non-essential purposes in addition to their essential purpose. We use the following functional cookies on our website:

- Third party session and persistent cookies to recognise you when you use our live chat service. These cookies are: __livechat (3 Years), __livechat_lastvisit (3 Years), main_window_timestamp (Not Expired), main_window_timestamp_0 (Not Expired), message_text (Not Expired), notification[status_ping] (Not Expired), 1P_JAR (1 Month), __lc_vv (Not Expired), recent_window (Not Expired), lc_window_state (Not Expired), lc_invitation_opened (Not Expired), __lc.visitor_id.6799771 (2 Years), autoinvite_callback (Not Expired). These cookies expire between 1 month, to indefinitely.

How to opt in or out from Functional Cookies

See the section below entitled How to accept or reject cookies Processing information about you contained in or obtained from functional cookies Legitimate interests: improving your website experience and providing the website functionality you have requested

Analytical (or performance) Cookies

Analytical (or performance) Cookies track and gather data about what a user does on a website. These cookies are not essential for our website or its functionality to work. We use the following analytical cookies on our website:

We use Google Analytics cookies on our website. Google Analytics cookies help us understand how you engage and interact with our website, including how you came to our website, which pages you visited, for how long and what you clicked on and your location (based on your IP address).

The Google Analytics cookies used on our website are: _ga (2 Years), _gat (1 Minute), _gid (24 Hours), __utma (2 Years), __utmb (30 Minutes), __utmc (End of browser session), __utmz (6 Month), __utmv (2 Years), DV (10 Minutes). These cookies are session cookies alongside their expiry times.

The information we collect using analytical cookies is collected on an anonymised basis.

More Information

Google Analytics cookies are classified as first party cookies as they are set by our website domain, although Google collects and processes information from our use of Google Analytics. To find out more about how Google handles information collected from Google Analytics, see Google Analytics’ privacy policy, which is available here: https://support.google.com/analytics/answer/6004245

For information on how Google uses data from cookies it uses, please visit https://www.google.com/policies/privacy/partners/


How to opt in or out from analytical cookies

See the section below entitled How to accept or reject cookies To opt out of Google Analytics tracking across all websites in general, you can do so here: http://tools.google.com/dlpage/gaoptout

Processing information about you contained in or obtained from analytical cookies

Legal basis for processing: we process information about you contained in or obtained from analytical cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation)

Legitimate interests: analysing how individuals use our website to help us improve our website and business. For further information on how we use the information gathered from our use of analytical cookies, please see our privacy policy, which is available here: https://www.litecraft.co.uk/privacy-policy.

Third Party Cookies

Third parties use cookies to analyse your use of our website and/or to display advertisements (including third party advertisements) to you and advertisement conversion tracking such as Google AdWords. Third party cookies used in relation to our website include:

Google AdWords cookies to track whether you have come to us via an advertisement we have placed on a search engine results page and to record information relating to how you came to us such as your location when you accessed our website, the time of day you visited and the device you were using and. by AdWords tracking or conversion cookies.

More information For information about the cookies Google uses in relation to the above, see the ‘Advertising’ section on the Types of cookies used by Google page in Google’s cookies policy, which is available here: https://www.google.com/policies/technologies/types/

For information about how Google uses data from cookies for its own purposes, please visit the following link https://www.google.com/policies/privacy/partners/

How to opt in or out from third party cookies

See the section below entitled How to accept or reject cookies

Processing information about you contained in or obtained from third party cookies

Legal basis for processing: we process information about you contained in or obtained from third party cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: the purposes for which we use the third party cookies as described above.

We use the following non essential cookies on our website:

Live Chat Cookies

__livechat (3 Years), __livechat_lastvisit (3 Years), main_window_timestamp (Not Expired), main_window_timestamp_0 (Not Expired), message_text (Not Expired), notification[status_ping] (Not Expired), 1P_JAR (1 Month), __lc_vv (Not Expired), recent_window (Not Expired), lc_window_state (Not Expired), lc_invitation_opened (Not Expired), __lc.visitor_id.6799771 (2 Years), autoinvite_callback (Not Expired)

We have a Livechat function that allows you to communicate directly with our advisors to help you. The technology that makes this possible uses cookies, but it's your decision if you provide your name and e-mail address. If you do not supply these we will not be able to send you a copy of your chat.

Marketing Cookies

1P_JAR (1 Month), APISID (2 Years), DSID (2 Years), HSID (2 Years), IDE (2 Years), NID (5 Month), OTZ (2 Weeks), SAPSID (2 Years), SID (2 Years), SIDCC (2 Month), SSID (2 Years), ajs_anonymous_id (1 Year), datr (2 Years), DV (10 Minutes), _ga (2 Years), _gat (1 Minute), _gid (24 hours), fr (2 Month), loc (1 Month), cw_id (2 Weeks), mus (1 Year), na_id (1 Year), na_tc (1 Year), reg_fb_gate (Not Expired), reg_fb_ref (Not Expired), __atuvc (1 year), __atuvs (1 year), _pinterest_cm (1 year), __utma (2 Years), __utmb (30 Minutes), __utmc (End of browser session), __utmz (6 month), __utmv (2 Years)

New Relic Cookies
JSESSIONID (Not Expired), TSNGUID (1 Year), __ar_v4 (6 Years), __insp_norec_sess (1 Year), __insp_nv (1 Year), __insp_slim (1 Year), __insp_targlpt (1 Year), __insp_targlpu (1 Year), __insp_wid (1 Year), __qca (2 Years), __gat (2 Years), __ga (2 Years), _gid (1 Day), ajs_user_id (1 Year), ajs_group_id (1 Year), ajs_anonymous_id (1 Year), campaign_f (Not Expired), campaign_l (Not Expired), ei_client_id (2 Years), intercom-lou-cyym0u3i (1 Year), intercom-session-cyym0u3i (1 Week), login_idle_session_timeout (1 Year), login_service_login_newrelic_com_tokens (20 Years), medium_f (Not Expired), medium_l (Not Expired), nr_zd_logged_in (Not Expired), optimizelyEndUserId (5 month), ref_page_cat (Not Expired), ref_page_sub_cat (Not Expired), ref_page_url (Not Expired), source_f (Not Expired), source_l (Not Expired)

These cookies enable the function of analytics software supplied by our third party service provider New Relic. This software helps us analyse performance data. That information helps us to improve our website and your shopping experience.

Youtube Cookies
PREF (2 Years), VISITOR_INFO1_LIVE (6 Months)

Other Technologies - Web Beacons

Web Beacons

We embed web beacons in our marketing emails. Web beacons are small GIF image files which enable us to track your receipt of our marketing emails, your location, IP address and browser information. Web beacons are activated whenever you open a marketing email. Web beacons transmit data when you view them but are not capable of accessing any other information on your computer. Web beacons are not stored on your hard drive unless you download a GIF image containing them.

Some (but not all) browsers enable you to restrict the use of web beacons by either preventing them from sending information back to their source (for example, when you choose browser settings that block cookies and trackers), or by not accessing the images containing them (for example, if you select a ‘do not display images (in emails)’ setting in your email server).

How to Opt In or Out

See the section below entitled How to accept or reject cookies

Legal basis for processing: we process the information we gather from the use of web beacons in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: analysing the effectiveness of our email marketing For further information on how we use the information gathered from our use of web beacons, please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: https://www.bhs.com/privacy-policy.


How to Accept or Reject Cookies

There are a number of different ways in which you can accept or reject some or all cookies and similar technologies. Some of the main methods of doing so are described below:

You are welcome to block the use of some or all of the cookies we use on our website. However, please be aware that doing so may impair our website and its functionality or may even render some or all of it unusable.

You should also be aware that clearing all cookies from your browser will also delete any cookies that are storing your preferences, for example, whether you have accepted cookies on a website or any cookies that are blocking other cookies.

You can find more detailed information about cookies and adjusting your browser settings by visiting www.allaboutcookies.org

Accepting or Rejecting Cookies

Browser Settings

You can accept or reject some or all cookies (for example, blocking all third party cookies) by adjusting your browser settings. If you do not know how to do this, the links below set out information about how to change your browser settings for some of the most commonly used web browsers:

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB

Mozilla Firefox: https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox?redirectlocale=en-US&redirectslug=Clear+Recent+History

Microsoft Internet Explorer: https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer

Apple Safari: https://support.apple.com/kb/PH5042?locale=en_US

Some browsers, such as Chrome and Firefox, allow you to change your settings to browse in ‘incognito’ mode, limiting the amount of data placed on your machine and automatically deleting any persistent cookies placed on your device when you finish your browsing session. There are also many third party applications which you can add to your browser to block or manage cookies.

Existing Cookies

To clear cookies that have previously been placed on your browser, you should select the option to clear your browsing history and ensure that the option to delete or clear cookies is included when you do so.

Google Adsettings

You can manage and opt out of personalisation of advertisements by Google by visiting Google’s ad settings page here https://adssettings.google.com/ and by:

• unticking the button entitled ‘Also use Google Account activity and information to personalize ads on these websites and apps and store that data in your Google Account’; and

• switching the ‘Ads Personalisation’ setting off (i.e. by ensuring the switch at the top of the page is set to the left/grey and not the right/blue).

Alternatively, you can install a free browser plugin here: https://support.google.com/ads/answer/7395996

Google Analytics Opt-out Browser Add-on

You can opt out of Google Analytics tracking by installing the browser add-on which is available here: http://tools.google.com/dlpage/gaoptout


Web Beacons

You can opt in to us using web beacons in our marketing emails by: subscribing to our newsletter and accepting the terms.

You can opt out of our use of web beacons in our marketing emails by: unsubscribing at the bottom of the marketing e-mail or contacting dpo@bhs.com


Copyright, credit and logo
This Cookies Policy is based on a template provided by GDPR Privacy Policy. For further information, please visit https://gdprprivacypolicy.org

The copyright in this Cookies Policy is either owned by, or licensed to, us and is protected by copyright laws around the world and copyright protection software. All intellectual property rights in this document are reserved. Where we display the GDPR Privacy Policy logo on our website, this is used to indicate that we have adopted a privacy policy template provided by GDPR Privacy Policy as the basis for this Privacy Policy.