Terms and Conditions

1. General Terms and Conditions

Who we are and how to contact us

1.1 bhs.com is a site operated by BHS International UK Digital Limited (“We”, “Us”, “Our”).  We are registered in England and Wales under company number 10293110 and have Our registered address at 119-127 Marylebone Road, London NW1 5PY, which is also Our main trading address.  Our VAT Number is 246385878.

1.2 To contact Us, please contact by email customercare@bhs.com or telephone Our Customer Care service line on 0333 733 1000.

Use of Website

1.3 These Terms and Conditions apply to your use of this Website and/or to any orders you place.  By using this website and/or placing an order you agree to be bound by the terms and conditions set out herein. Please read through them carefully. 

Other Terms and Conditions that may apply to you

1.4 These are Our General Terms and Conditions relating to the use of Our Website.

1.5 They include Our Privacy Policy (which sets out the terms on which We process any personal data We collect from you, or you provide to Us) and Our Cookie Policy which sets out information about the cookies on our site.

1.6 If you purchase goods from Our Website, then Our Terms and Conditions of Supply also apply to those sales.  Please read them before you place an order.

Changes to Terms and Conditions and Website

1.7 We may amend Our Terms and Conditions from time to time without notice to you.  Each time you use Our site, please check these Terms and Conditions to ensure you understand the Terms that apply at that time. 

We may also update and amend Our site from time to time. 

1.8 Our site is made available free of charge.

1.9 We do not guarantee that Our site, or any content on it, will always be available or be uninterrupted.  We may suspend or withdraw or restrict the availability of all or any part of Our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

1.10 You are also responsible for ensuring that all persons who access Our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Keeping your account details safe

1.11 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of Our security procedures, you must treat such information as confidential.  You must not disclose it to any third party.

1.12 We have the right to disable any user identification code or password, whether chosen by you or allocated by Us, at any time, if in Our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

1.13 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify Us at customercare@bhs.com.

How you may use the material on Our site

1.14 We are the owner or the licensee of all intellectual property rights in Our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

1.15 You may print off one copy, and may download extracts, of any page(s) from Our site for your personal use and you may draw the attention of others to content posted on our site.

1.16 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

1.17 Our status (and that of any identified contributors) as the authors of content on Our site must always be acknowledged.

1.18 You must not use any part of the content on Our site for commercial purposes without obtaining a licence to do so from Us or Our licensors.

1.19 If you print off, copy or download any part of Our site in breach of these terms of use, your right to use Our site will cease immediately and you must, at Our option, return or destroy any copies of the materials you have made.

We are not responsible to websites We link to

1.20 Certain (hypertext) links in this site will lead to websites which are hosted by Our partners.  When you activate any of these you will leave the website and We have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under Our control.

Our responsibility for loss or damage suffered by you

1.21 We do not exclude or limit in any way Our liability to you where it would be unlawful to do so.  This includes liability for death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

1.22 If We supply any goods to you through orders placed on this Website different limitations and exclusions of liability will apply to you, which are set out in Our Terms and Conditions of Supply.

1.23 Please note that We only provide Our site for domestic and private use.  You agree not to use Our site for any commercial or business purposes, and We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

1.24 Except as set out in above, We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

1.25 We have taken every care in the preparation of the content of this website.  To the extent permitted by applicable law, and save as otherwise specified by Us, We disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

We are not responsible for viruses and you must not introduce them

1.26 We do not guarantee that Our site will be secure or free from bugs or viruses.

1.27 You are responsible for configuring your information technology, computer programmes and platform to access Our site.  You should use your own virus protection software.

1.28 You must not misuse Our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful.  You must not attempt to gain unauthorised access to Our site, the server on which Our site is stored or any server, computer or database connected to Our site.  You must not attack Our site via a denial-of-service attack or a distributed denial-of service attack.  By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.  We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing your identity to them.  In the event of such a breach, your right to use Our site will cease immediately.

Which country’s laws apply to any disputes?

1.29 These Terms and Conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute.

1.30 If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

WEEE Compliance

1.31 UK Waste Electrical and Electronic Equipment (WEEE) Regulations (SI 2006 No. 3289)

1.32 To remind you to recycle, all new electrical products are marked with a crossed out wheeled bin symbol.

1.33 Not all council sites are suitable to collect all types of waste electrical goods. To find out your nearest participating site and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk 

Producer responsibility obligations

1.34 We are committed to reducing the impacts of our packaging on the environment.  Our aim is to reduce Our production of packaging waste, maximise recycling and reduce disposal to landfill as far as reasonably possible.

1.35 We take Our environmental responsibilities very seriously and aim to continually reduce the impacts of our waste on the environment.

1.36 Where possible, We will encourage Our customers to recycle their own waste.  For further information on how you can help to recycle more and where you can recycle your waste, please visit www.recyclenow.com.

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2. Terms and Conditions of Supply

2.1 These are the terms and conditions on which We supply products to you.  You should read these terms carefully before you place any order with Us.

2.2 If you have any queries relating to these terms and conditions, please contact Our Customer Care team by email customercare@bhs.com or by telephone on 0333 733 1000

2.3 You may also contact Us in writing at BHS International UK Limited, 119-127 Marylebone Road, London, NW1 5PY.

2.4 We may contact you by telephone or by writing to you at the email address or postal address you provide to Us in your order.

Our Contract with you

2.5 When you place an order on Our website we shall email you an order confirmation email.  Our acceptance of your order does not take place until dispatch of the order, at which point the contract between you and Us for the purchase of goods will be made.

2.6 We may not be able to accept your order at any time prior to dispatch. This may be, for example, because of:

  • The product ordered being unavailable from stock
  • Our inability to obtain authorisation of payment
  • The identification of an error within the product information, including price or promotion
  • If We suspect any fraudulent activity

If there are any problems with your order We will contact you.

2.7 We will assign an order number to your order and tell you what it is when We accept your order.  It will help us if you can tell Us your order number whenever you contact Us about your order.

2.8 Our website is solely for the promotion of Our products in the UK and Northern Ireland, and only sell products to customers in the UK and Northern Ireland.

Our Products

2.9          We have made every effort to display as accurately as possible the colours of Our products that appear on the website.  However, Our products may vary slightly from their pictures on Our website.  Additionally, as the actual colours you see will depend on your monitor, We cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

2.10 All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible.  Unless otherwise stated, sizes indicated are UK sizes.  

2.11 We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.  We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Your rights to make changes to your order

2.12 Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘PLACE ORDER’  button.


2.13 The price of the product (including VAT) will be the price indicated on the order pages when you place your order plus delivery charges.   The delivery charges depend on the delivery option that you choose and will be shown during the checkout process.

2.14 We take all reasonable care to ensure that the price of the product advised to you is correct.   However, please see clause 2.16 below for what happens if We discover an error in the price of the product that you order.

2.15 If the rate of VAT changes between your order date and the date We supply the product, We will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

2.16 It is always possible that, despite our best efforts, some of the products We sell may be incorrectly priced.  We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than Our stated price at your order date, We will charge the lower amount.  If the product's correct price at your order date is higher than the price stated to you, We will contact you for your instructions before We accept your order.  If We accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, We may end the contract, refund you any sums you have paid and require the return of any goods provided to you if such goods have been dispatched to you.

2.17 Prices are subject to change without notice. These changes will not affect orders that have already been dispatched.


2.18 We accept Visa, Visa Delta, Visa Electron, Maestro and MasterCard.

2.19 We hereby inform you, in connection with your order, of the use of the "Fraud Expert" solution in addition to the processing of card not present payments.  Your personal data is processed by Ingenico e-Commerce Solutions SPRL being the controller, for the purpose of preventing and combating fraud (determining risk levels associated with transactions, detecting and managing any resulting alerts, informing merchants to allow them to take decisions, "human" reviews of transactions with a specified level of risk, modelling of the score).

2.20 The collection of certain personal data is a mandatory requirement for this purpose.  Without this data, your transaction could be delayed or rendered impossible and your order cancelled.

2.21 This data is intended for the authorised departments of the Ingenico e- Commerce Solutions entities involved in such processing, and for the merchant, as well as for any third party whose involvement is required to ensure the smooth operation of the payment process and the functioning of the services offered.

2.22 Furthermore, a fraud may give rise to the recording of certain personal data relating to you in a dedicated file managed by Ingenico e-Commerce Solutions SPRL. The purpose of such file is to retain a trace of previous frauds, in particular to provide information for criteria used to evaluate transaction risks and the scoring templates used for this purpose.  The recording of your data in this file may also lead to you being assigned a higher risk level in the event of any subsequent order placed with a merchant that is active in the same type of industry/sector and that is using the Fraud Expert solution, and consequently could potentially lead to the rejection of this order.

2.23 According to the provisions on the protection of personal data, you have the right with respect to the Fraud Expert solution to query, access and correct your data, as well as the right to object, for a legitimate reason, to this processing of your data.  To exercise this right, you can send a letter to: Ingenico e-Commerce Solutions SPRL - Legal department "data protection" Boulevard de la Woluwe 102 – B-1200 Brussels (Belgium), or send an email to: privacy@ecom.ingenico.com, accompanied by a signed copy of proof of identity.

Credit Card Validation

2.24 All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

2.25 In assessing your request for goods or services, We may use your information for the purposes of the prevention and detection of fraud.  One of the purposes for which We may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme.  At all times where we disclose your information it will remain secure.  If you believe your details are incorrect you may correct those details by following the procedure set out in Our privacy policy.

Visa & MasterCard SecureCode / 3D Secure

Online Shopping Made Safe

2.26 We are working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.  Please visit your bank’s card issuers’ website for more details.

2.27 Please note: if you choose not to register for this service during the checkout process, depending on your card issuer, we may not be able to process your order.  A different method of payment will be required to complete your purchase.


2.28 We offer two delivery options for customers in the United Kingdom: (1) Standard Delivery and (2) Next Day Delivery.  Charges apply to both options.  For further information, including the costs and estimated delivery times, please see the Delivery information page.

Free Standard Delivery on orders over £50

2.29 By taking advantage of the free standard delivery offer (the “offer”) you agree to these terms and conditions.

2.30 The offer entitles residents of the UK and Northern Ireland to free UK standard delivery on all orders over the stipulated amount made in a single transaction online at bhs.com.

2.31 The offer applies to our standard delivery service within the UK and Northern Ireland only.

2.32 We reserve the right to (i) cancel this offer, (ii) cancel or refuse any individual’s benefit from it and (iii) amend these Terms and Conditions.

2.33 Please note that We do not deliver to the Channel Islands or BFPO addresses.

2.34 If you have any questions concerning delivery of your order, please contact Our Customer Care Team by email to customercare@bhs.com or by telephone on 0333 733 1000

2.35 We are not responsible for delays outside Our control.  If Our supply of the products is delayed by an event outside Our control then We will contact you as soon as possible to let you know and We will take steps to minimise the effect of the delay. Provided We do this We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact Us to end the contract and receive a refund for any products you have paid for but not received.

2.36 Subject to availability, We will use reasonable endeavours to deliver the products you have ordered within the time stated for the delivery service you have selected after your order is accepted by Us.  Please note that certain products which are not available from stock have a delivery time which may be longer than 30 days from the date an order is placed.  Where that is the case, it will be made clear on the payment and delivery page before you place your order.  We will usually deliver all products comprised in your order in one delivery.  However, due to size of some of the products or large quantities ordered We may have to split your order and you might receive multiple parcels.  Please note you will only get charged once for delivery.

2.37 You have legal rights if We deliver any goods late.  If We miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:

(a) We have refused to deliver the goods;

(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

(c) you told Us before We accepted your order that delivery within the delivery deadline was essential.

2.38 If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 2.37, you can give Us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if We do not meet the new deadline. 

2.39 If you do choose to treat the contract as at an end for late delivery under clause 2.37 or clause 2.38, you can cancel your order for any of the goods or reject goods that have been delivered.  If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value.  For further details see clause 2.55. After that We will refund any sums you have paid to Us for the cancelled goods and their delivery.  If the goods have been delivered to you, you must either return them in person using the toyou service (see clause 2.60), post them back to Us or (if they are not suitable for posting) allow Us to collect them from you.  We will pay the costs of postage or collection.  Please contact Customer Care by email customercare@bhs.com or by telephone on 0333 733 1000 to arrange collection.

2.40 All items ordered remain our property until We receive full payment and complete the dispatch of the order.  The Goods become your responsibility at the time that they are delivered to you.

Your rights to end the contract

2.41 You can always end your contract with Us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how We are performing and when you decide to end the contract:

(a)  If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 2.59;

(b)  If you want to end the contract because of something We have done or have told you We are going to do, see clause 2.39;

(c)   If you have just changed your mind about the product, see clause 2.43.  You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions.

2.42 If you are ending a contract for a reason set out at (a) to (d) below, the contract will end immediately and We will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

(a)  We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(b)  there is a risk that supply of the products may be significantly delayed because of events outside Our control; 

(c)   We have suspended supply of the products for technical reasons, or notify you We are going to suspend them for technical reasons, in each case for a period of more than 4 weeks; or

(d)  you have a legal right to end the contract because of something We have done wrong (including because We have delivered late).

2.43 For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

2.44 Please note, these terms reflect the goodwill guarantee offered by BHS International UK Limited of 119-127 Marylebone Road, London, NW1 5PY to its UK customers, which is more generous than your legal rights under the Consumer Contracts Regulations in the ways set out below.  This goodwill guarantee does not affect your legal rights in relation to faulty or misdescribed products (see clause 2.58): 

Right under the Consumer Contracts Regulations 2013 How our goodwill guarentee is more generous 
14 day period to change your mind 90 day period to change your mind
Consumer to pay costs of return We pay the costs of return


2.45 You do not have a right to change your mind in respect of products sealed for hygiene purposes, once these have been unsealed after you receive them; 

  • Underwear or swimwear if the hygiene seal has been removed
  • Pierced jewellery if it has been used or the hygiene seal is broken
  • Cosmetic products if it has been used or the hygiene seal is broken
  • Consumable goods
  • Mattress protectors

2.46 How long you have to change your mind depends on how it is delivered.  If the goods are delivered in one delivery, you have 90 days after the day you receive the goods to change your mind.  If your goods are split into several deliveries over different days, you have until 90 days after the day you receive the last delivery to change your mind about the goods.

How to end the contract with us

2.47 To end the contract with Us, please let us know by phone or email.  Contact Customer Care by email customercare@bhs.com or by telephone on 0333 733 1000.  You will need to provide your name, home address, the order number, details of the order and, where available, your phone number and email address.

2.48 If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to Us.  You must either return them in person using the toyou service (see clause 2.60), post them back to Us or (if they are not suitable for posting) allow Us to collect them from you. Please contact Customer Care by email customercare@bhs.com or by telephone on 0333 733 1000 for further details and/or to arrange collection.  If you are exercising your right to change your mind you must send off the goods within 90 days of the date the Goods were delivered to you.

2.49 Items must be returned with all of the barcode tags intact and with the dispatch note you received enclosed.

2.50 We will pay the costs of return: 

(a)  if the products are faulty or misdescribed; 

(b)  if you are ending the contract because We have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside Our control or because you have a legal right to do so as a result of something We have done wrong; or 

(c) if you are exercising your right to change your mind.

2.51 In all other circumstances you must pay the costs of return.

2.52 We will refund you the price you paid for the products including delivery costs, by the method you used for payment.  However, We may make deductions from the price, as described below.

2.53 If you are exercising your right to change your mind, the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method We offer. For example, if We offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then We will only refund what you would have paid for the cheaper delivery option.

2.54 We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which We receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.  For information about how to return a product to us, see clause 2.48.

Returning goods bought as special offers

2.55 If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

2.56 For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

Our rights to end the contract

2.57 We may end the contract for a product at any time by writing to you if you do not, within a reasonable time of Us asking for it, provide Us with information that is necessary for Us to provide the products, for example, your full postal address.

If there is a problem with the product

2.58 If you have any questions or complaints about the product, please contact Customer Care by email customercare@bhs.com or by telephone on 0333 733 1000.  We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights. 

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality.  During the expected lifespan of your product your legal rights entitle you to the following:

  • up to 30 days: if your goods are faulty, then you can get an immediate refund.
  • up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
  • up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

See also clause 2.44.


2.59 If you wish to exercise your legal rights to reject products you must either return them in person using the toyou service (see clause 2.60) post them back to Us or (if they are not suitable for posting) allow Us to collect them from you.  We will pay the costs of postage or collection.  Please contact Customer Care by email customercare@bhs.com or by telephone on 0333 733 1000 for further details.

Other important Terms

2.60 When you receive your goods, full details will be enclosed with them of the method by which you may return goods to Us using the toyou service.  For any further information about that service, please contact Customer Care by email customercare@bhs.com or by telephone on 0333 733 1000.

2.61 We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this.  If you are unhappy with the transfer you may contact Us to end the contract within 4 weeks of Us telling you about it and We will refund you any payments you have made in advance for products not provided.

2.62 You may only transfer your rights or your obligations under these terms to another person if We agree to this in writing.  However, you may transfer our guarantee at clause 2.44 to a person who has acquired the product.  We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item or property.

2.63 This contract is between you and Us.  No other person shall have any rights to enforce any of its terms, except as explained in clause 2.62 in respect of Our guarantee.  Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

2.64 If a court finds part of this contract illegal, the rest will continue in force.  Each of the paragraphs of these terms operates separately.  If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

2.65 Even if We delay in enforcing this contract, We can still enforce it later.  If We do not insist immediately that you do anything you are required to do under these terms, or if We delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent Us taking steps against you at a later date.

2.66 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.  If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

2.67 Alternative dispute resolution.  Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.  If you feel that we have not satisfactorily resolved your complaint after following our internal complaints procedure, then you can access the Online Dispute Resoltion platform by following this link.

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3. Privacy Policy

Your Privacy

3.1 We are committed to protecting and respecting your privacy. This policy (together with our General Terms and Conditions) sets out the basis on which any personal data We collect from you, or that you provide to Us, will be processed by Us.  Please read the following carefully to understand Our views and practices regarding your personal data and how We will treat it.  For the purpose of the Data Protection Act 1998, the data controller is BHS International UK Limited.

Information we collect

3.2 We may collect and process the following data about you: details of transactions you carry out through Our website bhs.com (the Site) and of the fulfilment of your orders; information that you provide by filling in forms on the Site, including, but not limited to, information provided at the time of requesting or subscribing to any service, uploading material or becoming a registered user or if you enter any competition or promotion sponsored by Us; information from surveys that We use for research purposes, if you choose to respond to them; communications you send to Us, for example to report a problem with or submit a comment regarding the Site; and details of your visits to the Site, including, but not limited to, traffic data, location data and the resources that you access.


3.3 Our website uses cookies to distinguish you from other users of Our website. This helps Us to provide you with a good experience when you browse Our website and also allows Us to improve our site.  For detailed information on the cookies We use and the purposes for which We use them see our Cookie policy.

Storage of Information

3.4 The data that We collect from you is processed by staff who work either for Us or one of Our group companies or for one of Our service providers.  Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

3.5 All information you provide to Us is stored on Our secure servers. Any payment transactions will be encrypted [using SSL technology]. Where We have given you (or where you have chosen) a password which enables you to access certain parts of Our Site, you are responsible for keeping this password confidential.  We ask you not to share a password with anyone.

3.6 Unfortunately, the transmission of information via the internet is not completely secure.  Although We will do our best to protect your personal data, We cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.

Use of your information

3.7 We use information held about you in the following ways: to carry out Our obligations arising from any contracts entered into between you and Us, for example to fulfil your orders; to provide you with information, products or services that you request from Us or which We feel may interest you, where you have indicated that you wish to be contacted for such purposes by post, email, SMS, telephone or other means of electronic communication; to ensure that content from the Site is presented in the most effective manner for you and for your device; to allow you to participate in any interactive features of Our services, when you choose to do so; and to notify you about changes to Our services.

3.8 We may also use your data, or permit selected third parties to use your data, to provide you with information about third party goods and services which may be of interest to you and We or they may contact you about these, where you have indicated that you wish to be contacted for such purposes by post, email, SMS, telephone or other means of electronic communication.  If you do not want Us to use your data for direct marketing purposes, or to pass your details on to third parties for marketing purposes, please check or un-check (as directed) the relevant box situated on the form on which we collect your data.

Disclosure of your information

3.9 We may disclose your personal information to any affiliated company within our group.  We may disclose your personal information to third parties: in the event that We sell or buy any business or assets, in which case We may disclose your personal data to the prospective seller or buyer of such business or assets; if We or substantially all of Our assets are acquired by a third party, in which case personal data held by Us about Our customers will be one of the transferred assets; if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply Our website Terms & Conditions or other agreements; or to protect Our rights, property, or safety or those of Our customers or other third parties.  This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

3.10 You have the right to ask Us not to process your personal data for marketing purposes.  We will usually inform you (before collecting your data) if We intend to use your data for such purposes or if We intend to disclose your information to any third party for such purposes.  If you do not wish to be contacted for these purposes, We offer the following ways in which you can inform Us about your marketing preferences: 

  • All email messages and email newsletters will contain information on how you can unsubscribe; or
  • Contact Customer Care by email to customercare@bhs.com or by telephone on 0333 733 1000

3.11 The Site may, from time to time, contain hyperlinks to and from internet sites operated by other organisations.  If you follow a hyperlink to any of these sites, please note that they will have their own privacy policies and that We do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to such sites.

Access your information

3.12 The Data Protection Act 1998 gives you the right to access information held about you.  Your right of access can be exercised in accordance with that Act.  Any access request may be subject to a fee not exceeding £10 to meet Our costs in providing you with details of the information We hold about you.

Changes to Our privacy policy

3.13 Any changes we make to Our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.  Please check back frequently to see any updates or changes to Our privacy policy.

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4. Cookie Policy

4.1 This website uses cookies to collect information and to help Us to provide a better service to you.

What is a cookie?

4.2 Cookies are small files of letters and numbers that are downloaded onto your computer or mobile or other device when you access certain websites.  Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits (among other functions).  Cookies do not harm your computer.  If you would like to learn more about cookies in general you can visit www.allaboutcookies.org

Use of cookies on this website

4.3 Cookies help Us to provide you with a good experience when you browse this website and allow you to make full use of the online shopping and personalised features available on this website.   We do not use cookies to collect or record information such as your name, address or payment details.

4.4 We use cookies on this website for the following main purposes: 

  • for technical purposes essential for the operation of this website, such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products;
  • to distinguish you from other users of this website, so we can personalise your shopping experience by making this website and the information displayed on it more relevant to your interests and so we can remember choices you make (such as your user name, language or the country you are in) when you return to visit this website;
  • to collect statistical information about how visitors use this website, so We can improve the way this website works and measure the success of competitions and campaigns; and
  • to enable Us to fulfil our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website.

4.5 Most web browsers automatically accept cookies.  Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website.  By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy.  If you do not consent, you must either disable cookies or refrain from using this website.  Please scroll down to the 'how to manage cookies' section for information on how to manage and disable cookies.

Our cookies

4.6 Below is a list of the main cookie types that are set by Us / 3rd parties when you access this website and a description of what We use them for:

  • Session cookies – set by the website platform, Hybris. These cookies remember your preferences from previous visits, allow you to add to basket, and store your shopping basket.  The website wouldn’t work for you without them.
  • Analytics cookies – set by Google Analytics, the website Analytics software used by The British Home Store.  They help Us take and analyse visitor information such as browser usage and new visitor numbers. This information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.  The data stored by these cookies never shows personal details from which your individual identity can be established. These cookies include:
    • _dc_gtm_UA–83033176–1
    • _ga
    • _gali
    • _gat_UA–83033176–1

Third party cookies

4.7 Some cookies may be set by third parties when you visit this website.  These third parties may be suppliers who partner with Us to deliver our website, companies that participate with Us in affiliate marketing programmes and other third parties.  These cookies are controlled by the third parties, so please check the third-party websites for more information about these cookies and how to manage them.   These third party cookies do not collect personal data from which the third party would be able to identify individual customers.

4.8 Some of Our third party partners that may set cookies on this website include:

  • Experian cookiesthese are set by Our Email Service Provider (ESP). They help Us take and analyse visitor information such as browser usage and new visitor numbers. This information helps Us to improve the email campaigns as well as the website and your shopping experience, and to make our marketing campaigns relevant.
  • Tradedoubler cookies - these are set by Our Affiliate Marketing Network. They help Us to take and analyse visitor information such as traffic source, browser usage and new visitor numbers.  This information enables Us to pay partner websites in relation to the traffic they have delivered to the website.  This includes cashback and reward sites which may need the cookies to enable a payment or reward to be made to the customer following an order being placed.  The data stored by these cookies never shows personal details from which your individual identity can be established.  This information helps us to improve the website and your shopping experience as well as our affiliate marketing campaigns.
  • Hybris cookies - these are set by the website platform. They enable the website to function, allow you to purchase products and to enable all the functionality of the site. These cookies include:
    • bhs-cart
    • acceleratorSecureGUID
    • bhsstorefrontRememberMe 

Social buttons

4.9 If you 'share' bhs.com content with friends through social networks – such as Facebook, Google and Twitter - you may be sent cookies from these third party websites.  We don't control the setting of these cookies, so We suggest you check the third-party websites for more information about their cookies and how to manage them. These cookies include:

  • __cfduid
  • __utma
  • __utmb
  • __utmc
  • __utmz
  • uvc

Flash cookies

4.10 We may display video content on bhs.com using Adobe Flash Player.  Adobe uses Flash cookies to improve your experience as a user.  If you wish to disable or delete a Flash cookie, please visit Adobe Flashplayer Security Settings.   Please bear in mind that if you disable Flash cookies you will be unable to access certain content on our website which uses Adobe Flash Player, such as videos.

How to Manage Cookies

4.11 You can enable or disable cookies by changing your website browser settings to accept or reject cookies as required.  How to do this will depend on the browser you use.  Please bear in mind that if cookies are not enabled on your computer, your activities will be restricted to browsing this website and you will not be able to add products to your shopping bag and buy them.

4.12 If you are not happy with the way that we use cookies then you should delete The British Home Store cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called ‘Incognito’ in Google Chrome, ‘InPrivate’ for Internet Explorer, and ‘Private’ for Firefox).

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