Free, Quick and Easy Returns
If you wish to return an item to us, this must be done within 30 days. Items being returned must be in their original condition and include all labels and original packaging.
Returns should be completed via the toyou service at over 600 Asda stores or using our CollectPlus returns service which is available at over 6000 locations - please note there is a weight and size restriction, highlighted below.
How to return using CollectPlus:
Maximum dimensions for using the CollectPlus service: 60cm x 50cm x 50 cm. Maximum weight: 10kg.
If you are unable to use the CollectPlus service please contact Customer Care.
How to return using toyou:
Maximum dimensions for using the toyou service: 60cm x 60cm x 90cm. Maximum weight: 25kg.
If you are unable to use the toyou service, please contact Customer Care.
All items being returned must be in a resalable condition, and include all original packing.
We are unable to offer refunds, unless faulty, on the following, once these have been unsealed:
This does not affect your statutory rights.
Once the items have been received at the warehouse your refund will be applied within 14 days. If after this time you haven't received your refund, please contact customer care. The refund amount will be applied to the credit card or debit card used as payment for the original order.
For full details on Terms and Conditions relating to returns click here.